Profile Deleted - No Infotainment

All Skoda Kamiq related discussions
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PatriciaAlbufeira
Posts: 3
Joined: Wed May 05, 2021 7:28 am

Post by PatriciaAlbufeira »

I was emailed recently to be told that I needed to renew the 2 licences for the Infotainment system and remote contact.

I was told that the licences were due to run out in a week's time.

Firstly, I was appalled that I had to pay £80 for something that no other car I have owned requires me to do.

However, having renewed the licences, the next day the Infotainment system stopped altogether.

When I switch on the ignition, the system says it is loading my PROFILE. The problem is it never finishes loading.

So this means I have

No radio
No phone connection
No Sat Nav
I cannot adjust the air conditioning

So I called Skoda customer service and I told them the story including the issue regarding the licences, as I am convinced the two issues are related.

I was told that it is a "Hardware issue" and only the garage can fix it.

Has anyone else had this happen?

Does anyone have suggested fix?

It seems bad to me that all these services can be "deleted" so easily.

So my lovely Kamiq now seems like a bad purchase.

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Ragtag
Posts: 166
Joined: Fri Dec 18, 2020 5:51 pm
Location: Preston

Post by Ragtag »

It's something I personally have not heard of. Not a good state of affairs.
Have you tried the hard reset by pushing the on/off for about 15 seconds. It's supposed to reboot the system.

Let's hope Skoda get their finger out soon!
Let us know how you get on.

Rags.
PatriciaAlbufeira
Posts: 3
Joined: Wed May 05, 2021 7:28 am

Post by PatriciaAlbufeira »

I will try the 15 second push.

Going to Skoda garage on Monday.

Regards Patricia
User avatar
Ragtag
Posts: 166
Joined: Fri Dec 18, 2020 5:51 pm
Location: Preston

Post by Ragtag »

Mine is a 2019 car. I also had the message when not was 12 months old ( I purchased it at 11 months old). I didn't pay, and just lost News reports and Traffic info. Everything else works ok.
They actually had a special offer on of £33 to renew. I didn't bother and don't miss it. I use Android Auto, and it gives me everything I need.
Hope you get sorted at the dealers.
Rags.
PatriciaAlbufeira
Posts: 3
Joined: Wed May 05, 2021 7:28 am

Post by PatriciaAlbufeira »

Thanks

The dealer sorted it. It seems the software got corrupted. I can only assume that when I paid the new licence, they sent a corrupt update.

I wont bother next year.

Regards Patricia
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