Automatic gearbox fault with Hendy Skoda Bournemouth
Posted: Tue Jul 21, 2020 3:32 pm
Hello, I'm wondering if anyone has experienced a similar fault with their Kamiq.
My Grandad purchased the car new from Hendy Skoda Bournemouth in May and it's been problematic from day one. On collection the vehicle had a deep scratch on the rear bumper but the main issue has been with the automatic gearbox.
It is the 1.0tsi SEL and after a few days my grandad had fault codes on the media system saying there was a vehicle report, and the vehicle needed to be put in P and please report to the workshop. It would not let him lock the car.
The vehicle was reviewed when they looked at the scratch and confirmed the gear selector was faulty so this was replaced. After a week or so my grandad had the same error code when he tried to park the vehicle, "vehicle not in P, please visit workshop."
My Grandad then asked to reject the vehicle as it was faulty and their repair clearly had not worked. Fast forward a few weeks and many painful emails to Skoda Bournemouth, they have undertaken diagnostics and said that there is nothing wrong with the vehicle. They attribute the issue to "driver error".
The sales manager confirmed a recent technical services bulletin (TSB) was released that confirmed the vehicle needed to be shut down in a specific way. In their words:
This fault code occurs when the driver puts the gearstick into neutral before switching the ignition off. In doing this the gearbox control module goes into sleep mode and then wont recognise the lever being moved into park. This then stops the car from locking.
Skoda have a technical service bulletin relating to this issue which states the correct process according to the handbook. This is as follows;
Keep brake pedal depressed
Secure vehicle with parking brake
Press button in the selector lever and set it to P position
Turn off engine
I know the above isn't hard, but my grandad is 80 years old and if he pulls up at some lights, or stops at the side of the road and wants to put the vehicle into neutral, he should be able to without causing some gearbox fault when he comes to parking the vehicle.
This essentially renders the Neutral position unuseable!
I believe the gearbox/TCU is faulty as i've driven many autos where you can put the selector in neutral when ever you see fit and there's no subsequent issues.
Skoda Bournemouth have declined to accept his rejection saying there's nothing wrong with it and it's his driver error. The service from hendy skoda has been abysmal throughout and we're now left with what we feel is a faulty vehicle, but Skoda believe is perfectly fine.
For a TSB to have been released i wondered if anyone else has heard of or experienced this issue as we're now looking to take matters further to have the rejection accepted as my Grandad doesn't want the car.
Also i appreciate this is a skoda forum but based on my experience of speaking to VWFS, Skoda UK and Hendy Skoda, I would discourage anyone from using their services as no one takes ownership and we have been passed around so many different departments it is beyond a joke. No one seems to know how to handle a vehicle rejection and not once has anyone apologised to my Grandad or offered him a courtesy car while this was being investigated!
Any help or experience anyone has is greatly appreciated.
My Grandad purchased the car new from Hendy Skoda Bournemouth in May and it's been problematic from day one. On collection the vehicle had a deep scratch on the rear bumper but the main issue has been with the automatic gearbox.
It is the 1.0tsi SEL and after a few days my grandad had fault codes on the media system saying there was a vehicle report, and the vehicle needed to be put in P and please report to the workshop. It would not let him lock the car.
The vehicle was reviewed when they looked at the scratch and confirmed the gear selector was faulty so this was replaced. After a week or so my grandad had the same error code when he tried to park the vehicle, "vehicle not in P, please visit workshop."
My Grandad then asked to reject the vehicle as it was faulty and their repair clearly had not worked. Fast forward a few weeks and many painful emails to Skoda Bournemouth, they have undertaken diagnostics and said that there is nothing wrong with the vehicle. They attribute the issue to "driver error".
The sales manager confirmed a recent technical services bulletin (TSB) was released that confirmed the vehicle needed to be shut down in a specific way. In their words:
This fault code occurs when the driver puts the gearstick into neutral before switching the ignition off. In doing this the gearbox control module goes into sleep mode and then wont recognise the lever being moved into park. This then stops the car from locking.
Skoda have a technical service bulletin relating to this issue which states the correct process according to the handbook. This is as follows;
Keep brake pedal depressed
Secure vehicle with parking brake
Press button in the selector lever and set it to P position
Turn off engine
I know the above isn't hard, but my grandad is 80 years old and if he pulls up at some lights, or stops at the side of the road and wants to put the vehicle into neutral, he should be able to without causing some gearbox fault when he comes to parking the vehicle.
This essentially renders the Neutral position unuseable!
I believe the gearbox/TCU is faulty as i've driven many autos where you can put the selector in neutral when ever you see fit and there's no subsequent issues.
Skoda Bournemouth have declined to accept his rejection saying there's nothing wrong with it and it's his driver error. The service from hendy skoda has been abysmal throughout and we're now left with what we feel is a faulty vehicle, but Skoda believe is perfectly fine.
For a TSB to have been released i wondered if anyone else has heard of or experienced this issue as we're now looking to take matters further to have the rejection accepted as my Grandad doesn't want the car.
Also i appreciate this is a skoda forum but based on my experience of speaking to VWFS, Skoda UK and Hendy Skoda, I would discourage anyone from using their services as no one takes ownership and we have been passed around so many different departments it is beyond a joke. No one seems to know how to handle a vehicle rejection and not once has anyone apologised to my Grandad or offered him a courtesy car while this was being investigated!
Any help or experience anyone has is greatly appreciated.